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Text to 911 service now active

All public safety agencies in San Diego County are now capable of “Text to 911” service. Text to 911 refers to the public’s ability to send text messages to local public safety dispatch centers during an emergency.

If the public is experiencing an emergency where they are unable to call 911 or communicate verbally, they can now text public safety dispatchers by sending a text to 911 in order to request law enforcement, fire, or medical assistance.

This service is especially useful to those who are deaf, hard of hearing, or speech impaired. The ability to send a text to 911 will also assist those who need help when an emergency is in progress but are in a situation where it is not safe to place a voice call.

The public is encouraged to call 911 if you can and text only if you’re unable to call. Helpful Tips:

  • Call if you can. Text if you can’t.
  • To send a text to 911, enter the numbers 911 in the “To” field on your mobile device.
  • Send the location of the emergency and type of help needed in the first text.
  • Text in plain language, avoiding abbreviations.
  • Do not test the system, which unnecessarily ties up public safety dispatchers.
  • Photos and videos cannot be sent to 911.
  • Don’t text and drive.

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