We all remember the TV commercials where the spokesman used to say, “I’m not just a client. I liked the product so much I bought the company!”
I guess you could say that’s true about Ray Register, who is the Escondido representative of Legal Shield.
We asked him to tell the story of how he joined this law group.
“I really needed help!” writes Register.
“We lived overseas almost 40 years. I did not realize how much help I needed to understand the legal system in the USA! When overseas, if I got stopped by a cop, I would flash my US passport, he would call headquarters and mumble, ‘American!’ They usually just let me go.
“It was not so simple in the good old USA. I got stopped by a highway patrolman in my home state of North Carolina. He wrote me a ticket. I paid it. It dinged my points in California and raised my auto insurance premium $50 a month for three years! That one ticket ended up costing me over $2,000. No one told me I could take a course. I certainly did not want to fly back to North Carolina to go to court to defend myself.
“Several years later someone in my church told me about an opportunity with one of their business partners. I met with him and heard about Legal Shield (then Prepaid Legal). They would provide me with expert legal advice, represent me in court, read documents and advise me on my rights, write or update my will, and write letters on my behalf. I joined immediately after that negative experience in my home state.
“Actually I recovered more money in the first year by using Legal Shield than the monthly subscription cost me. I was online New Year’s eve and applied for a new Discover Card, with the promise of two Southeast Airline tickets. I was doing lots of travel and needed those tickets.
“The card came, but the tickets never arrived. I called Discover and they sent me to Southeast. Southeast sent me to the advertising company. Round and round I went for six months, with no results. Finally I called Parker Stanbury who services Legal Shield customers in California and explained my frustration to them. Their attorney wrote to Discover Card headquarters explaining my rights. When Discover received the letter with about 70 lawyers names on the letterhead I got results! I was checking out of a hotel in Las Vegas on Sunday morning after a conference when my mobile phone rang. It was a lady from the Discover headquarters. She said, ‘Mr. Register, we received your letter from the law firm. We would like to settle the matter with you. What was the cost of those two airline tickets you needed?’
“I told her, ‘About $500.’ She asked, ‘Have you made any recent purchases on your Discover card?’
“I said, ‘Yes, I just checked out of my hotel in Las Vegas.’
“She replied, ‘We would like to cover that for you. Is that all right? I said, ‘Fine!’
“Then she said, ‘We would like to credit your account for another $200. Would that settle the matter?’ Not only did I get back the $500, I have not paid for a traffic ticket since I joined Legal Shield!”
Mercedes-Benz of Escondido ranked as one of 2016’s “Best Dealerships To Work For”
Group 1 Automotive (NYSE: GPI) announced last week that its Mercedes- Benz of Escondido location was named one of the 2016 Automotive News “Best Dealerships To Work For.”
This is the fifth year that Automotive News has partnered with Best Companies Group to identify dealerships in the U.S. and Canada that have excelled in creating great places to work. The program measured workplace satisfaction, talent retention and level of employee care through a confidential survey of employers and employees.
“This prestigious automotive industry recognition highlights our employees’ dedication to customer service, professionalism and promoting a positive work atmosphere,” said Earl Hesterberg, President and Chief Executive Officer, Group 1 Automotive. “Our Mercedes-Benz of Escondido associates exemplify Group 1’s core values and have built a high-performance culture resulting in an unrivaled customer experience.”
Earlier this year, the dealership also received the Mercedes-Benz Best of the Best Award, given annually to Mercedes-Benz dealerships around the world that demonstrate a commitment to excellence, an entrepreneurial spirit and dedication to customer satisfaction.
“We strive to make our dealership a great place to work by investing in our people and facilities in order to exceed customer expectations,” said Jason Cestaro, general manager at Mercedes- Benz of Escondido. “I am proud to be part of this hardworking and talented team.”
The initial top dealerships list was published in the July 18, 2016 issue of Automotive News. The dealerships will be ranked and profiled in an Automotive News special section on Oct. 17, 2016.
For complete information about the “Best Dealerships To Work For” from Automotive News visit www.autonews.com/bestdealerships.