Water district honored for public service

Shown is the Rincon del Diablo Municipal Water District’s Josephina Washington and Tyler’s Dane Womble.

Rincon del Diablo Municipal Water District received a 2017 Tyler Public Sector Excellence Award for its use of Tyler Technologies’ Incode solution. They were awarded at the company’s annual user conference, Connect, earlier this month.

To streamline manual processes and provide better customer service to 30,000 water users, Rincon del Diablo implemented Tyler’s Incode utility billing, financial management and personnel management solutions. Tyler’s integrated, single-vendor solution empowered the water district to improve customer response times, reduce customer fees by 22%, reduce bill printing and mailing costs by six percent, increase citizen transparency, and save an estimated $5,500 annually from payroll processing.

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