Escondido, CA
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Letter to the Editor: BLACK HOLE OF FRUSTRATION

Editor, Times-Advocate

The mayor, the city council, and the city manager often refer to the web app to report graffiti and road issues.  I have use it several times and I have found a great response to graffiti.  On the other hand, I have found a totally unacceptable response to road hazard issues like potholes.  I reported one area, followed up, then called.  It took nine months.  I am currently back in the same loop with a new crater on Nutmeg.

The web site is useless until it assigns a tracking number and an estimated completion date.  It is currently a black hole of frustration.

JOHN THOMAS, Escondido

*Note: Opinions expressed by columnists and letter writers are those of the writers and not necessarily those of the newspaper.

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