The mayor, the city council, and the city manager often refer to the web app to report graffiti and road issues. I have use it several times and I have found a great response to graffiti. On the other hand, I have found a totally unacceptable response to road hazard issues like potholes. I reported one area, followed up, then called. It took nine months. I am currently back in the same loop with a new crater on Nutmeg.
The web site is useless until it assigns a tracking number and an estimated completion date. It is currently a black hole of frustration.
JOHN THOMAS, Escondido